Privacy Policy

Effective Date: August 11, 2026

1. What We Collect

When you create an account or use our service, we collect information you provide such as your name, email address, phone number, the details of your support requests, and any skills or credentials you share if you apply to become a technician.

2. How We Use Your Information

We use your information to:

• Operate and secure your account and the platform.
• Connect customers with technicians and let them communicate about a request.
• Process payments securely through our payment provider (Stripe).
• Review technician applications and keep the community safe.

3. Payment Processing

Payment cards and payment details are handled by Stripe, a third-party payment processor. We do not store your full card details on our servers. Please review Stripe's privacy policy for how it handles your payment information.

4. Who We Share With

We share information only as needed to provide the service: with the technician or customer involved in a request (such as contact details once a request is claimed), with our payment processor to collect payment, and with service providers that help us operate the platform. We do not sell your personal information.

5. Your Choices

You may update your account information at any time. You may request that we delete your account and data by contacting us.

6. Data Security

We use reasonable measures to protect your information, but no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Contact

If you have questions about this policy, please reach out to us through the site.